How-To Create a Tracker through '+ Add New Tracker'

There's a new way to create a tracker! πŸŽ‰

  1. To get started, click "Add New Tracker" on the top of your left-hand navigation. Add New Tracker button Keyhole.png
  2. You will be asked 'What would you like to monitor?' Choose between 'Keyword or Hashtag, Social Media Account, and Trends'. Create a New Tracker Options Keyhole.png
  • Use Keyword & Hashtag to create a new Keyword & Hashtag tracker.
  • Use Social Media Account to create a new Account Tracker.
  • Use Trends to create a new QuickTrends Tracker.

From there, follow the easy & intuitive instructions to create your choice of tracker.

How to Create a Facebook Hashtag/Keyword Tracker

In order to create a new Facebook Tracker, follow these steps.

  1. Click "Add New Tracker" on the top of your left-hand navigation. Add New Tracker button Keyhole.png

  2. When asked, what would you like to monitor? Choose 'Keyword or Hashtag'.New Tracker Options

  3. Enter the Term you would like to track (e.g. Dumbo).Enter a Term Modal.png

  4. When asked 'Where would you like to track your term?', check the box next to Facebook.

  5. A modal will pop up, asking you which Facebook pages you'd like to track your term on. Input the Facebook page handles of the pages you'd like to track on (e.g. 'Disney' and 'DisneyDumbo'). Add Facebook Page Handles Modal.png Facebook Page Handles are visible in:

  • Facebook page URLs (e.g. facebook.com/[pagehandle])
  • On the Facebook page, under the Page Name (e.g. @keyholeco)

That's all! Click 'Create Tracker' and watch the magic happen. πŸŽ‰

Add a New News, Blogs and Forums Tracker

In order to create a new News, Blogs & Forums Tracker, follow these steps.

  1. Click "Add New Tracker" on the top of your left-hand navigation. Add New Tracker button Keyhole.png

  2. When asked, what would you like to monitor? Choose 'Keyword or Hashtag'.New Tracker Options

  3. Enter the Term you would like to track (e.g. Dumbo).Enter a Term Modal.png

  4. When asked 'Where would you like to track your term?', check the boxes next to News, Blogs, and/or Forums.Screen Shot 2019-02-11 at 5.16.18 PM.png

That's all! Click 'Create Tracker' and watch the magic happen. πŸŽ‰

Introducing: Instagram Business Stories

That's right! You can now get insights into the performance of your Instagram Business Accounts' stories.

Stories Insights - Media Wall.png

To access Instagram Story insights, go to your Instagram Business Account Tracker, and on the left-hand navigation bar, click 'Stories'.

Accounts-stories-Hover.png

As you can see, the Stories dashboard page below looks familiar!

Get great insights into Reach and Impressions and story-specific metrics like Replies, Tap backs, Tap forwards, and Exits.

Stories Insights - List.png

Happy Tracking!

In-Depth Follower Insights with Instagram Business

Instagram Business Account Tracking is here, and with it comes more in-depth follower insights!

You can now see in-depth location data, as well as get insights into your followers' gender, age, and language.

This is what the Follower Insights dashboard looks like for Instagram Business Account Trackers:

Follower Insights - Keyhole Instagram Business.png

So, what are you waiting for? Click here to learn to switch your Personal Instagram Account Trackers to Instagram Business Trackers and get more in-depth follower insights.

[Instagram Hashtag Tracking] How to Fetch Posts from Specific Accounts

Due to new Instagram API changes, you will not see user data at large when tracking hashtags on Instagram.

However, you can add filters to specify which Instagram Business users you’d like to get posts from. Here’s how to add these Instagram account filters.

1) Go to the tracker you'd like to add account filters to.

2) On the left sidebar, click 'Edit Tracker'

Edit Tracker image.png

3) Go to 'Search Settings' > 'Filters' > 'Account Filters' and specify the accounts you'd like to fetch posts from.

Account Filters Image.png

4) You can also click 'Include my authenticated Influencers' to automatically track any influencers you are following.

Authenticated Influencers.png

Happy Tracking!

How to switch your Personal Instagram Account Trackers to Instagram Business Account Trackers

Switching your Personal Instagram Account Trackers to Instagram Business Trackers has its benefits.

  1. Instagram Business Accounts allow you to collect much more in-depth analytics and follower insights. πŸ‘€

  2. Instagram Business Accounts allow you to get Instagram Stories insights!

If you'd like to track Instagram Business accounts with Keyhole, you will need to have Instagram Business accounts set up. Here's how to change your Personal Instagram account to an Instagram Business Account. It takes 3 clicks.

Next, go to your Keyhole Account Trackers and click the purple Instagram Icon next to Personal Instagram Account Trackers to immediately upgrade them to Instagram Business Trackers.

Upgrading to IG BUSINESS on Keyhole.gif

It's that easy.

Trackers are Now Saved by Default πŸŽ‰

For a better experience, all searches you run will now automatically create a saved tracker in your account.

Can I still delete the tracker if I don't want it?

Yes! When you run a search, you will go through the same steps you're used to, and be given the option to discard the tracker right away.

As always, you will see the tracker's dashboard with sample data from the last few days.

Now, you will also see a new notification modal on the bottom left-hand corner of the page:

Screen Capture on 2018-10-03 at 19-06-03.gif

On this modal you can choose to:

  1. Keep the tracker by clicking "Great!" or
  2. Discard the tracker by clicking "Delete Tracker"

Screen Shot 2018-10-03 at 7.07.03 PM.png

Multi-User Management

You asked for it! And now, you can have multiple team members on one Keyhole account.

Depending on your plan, multiple team members can now access Keyhole and enjoy:

  • Individual Log-Ins
  • Shared access to data
  • Easy to set and manage permissions

Plan access breakdown:

  • Professional: 1 user per account
  • Team: 3 users per account
  • Corporate: 5 users per account
  • Agency: 10 users per account
  • Enterprise: Unlimited users per account

How to Add Users and Manage Permissions

  1. Go to 'Settings' in the Dropdown of the top right-hand Menu.Keyhole Settings.png
  2. Select the 'Manage Users' tab.Keyhole Manage Users.png
  3. Add the emails of team members you'd like to invite, and use the drop down to give them View, Edit and Admin permissions. Keyhole User Permissions.png
  • Viewers: Can view trackers and download reports, but cannot make any changes to the trackers.
  • Editors: Can create and edit trackers.
  • Administrators: Can add new users and set permissions.

New: Instagram Business Account Tracking

You can now track Instagram Business accounts with Keyhole, and that's great news because:

1) Most brands and Influencers have a business account.

2) Instagram Business gives you access to much more in-depth follower insights, such as:

  • Location (of all followers)
  • In-depth Gender, Age & Gender/Age Demographic data

Authenticate an Instagram Business Account

  1. Go to @Account Tracking.
  2. In 'Create a New Tracker', Select '@Accounts' and Instagram as your platform. Select the 'Business Account' option in this modal: Personal or Business Instagram Account Tracking Keyhole.png
  3. You will be asked to authenticate the account.

To connect Instagram Business Influencers, use our Influencer Management Platform as usual.

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